Welcome to Tike Trek! We’re thrilled you’ve chosen to explore our collection of adventure-ready kids’ clothing and gear. These Terms and Conditions (“Terms”) outline the rules for your journey through our website and shopping experience.

Quick Adventure Guide: By accessing or using our website at tiketrek.com, you agree to these Terms. If you’re setting up camp (creating an account) or making a purchase, you’re confirming you’ve read and agree to our adventure rules.

1. Who Can Join Our Trek

Our store is designed for parents, guardians, and gift-givers seeking quality children’s apparel and accessories. To make purchases:

  • You must be at least 18 years old
  • Have legal capacity to enter into contracts
  • Provide accurate and complete information
  • Use payment methods you’re authorized to use

2. Product Expedition Details

We specialize in adventure-ready gear for little explorers:

  • Boys & Girls Clothing: Designed for playground durability
  • Children’s Footwear: Built for tiny adventurers
  • Accessories & Toys: Playful companions for childhood journeys

Important Note: Product colors may vary slightly due to monitor settings. We carefully describe each item’s features – please check sizing charts and product details before ordering.

3. Ordering Your Adventure Gear

3.1 How to Place an Order

Our ordering process is as simple as a slide:

  1. Select your items and add them to your cart
  2. Proceed to checkout
  3. Enter shipping and payment information
  4. Review your order carefully
  5. Submit your order

3.2 Order Confirmation

After placing your order, you’ll receive:

  • An automatic order confirmation email
  • A shipping confirmation when your adventure gear departs our basecamp

3.3 Order Processing Time

Our parent-run team prepares orders in 1-2 business days (excluding weekends and holidays).

4. Payment Provisions

We accept these payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment Security: All transactions are encrypted for your protection. We never store your complete payment information on our servers.

5. Shipping Your Adventure Gear

5.1 Shipping Options

Choose the path that works for your expedition:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipping)

5.2 Delivery Areas

We ship to most regions except:

  • Certain remote areas in Asia
  • Other regions specified at checkout

5.3 International Considerations

For international orders:

  • Delivery times may vary
  • Customers are responsible for any customs fees or import taxes

6. Returns & Exchanges

6.1 Our Adventure-Ready Guarantee

We want your little explorers to be completely satisfied with their gear:

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Condition: Items must be unworn, unwashed, with tags attached
  • Process: Email [email protected] to initiate returns
  • Refunds: Processed within 3-5 business days after we receive returns

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Children’s accessories (hats, hair accessories, etc.)
  • All toys

Exceptions are made for damaged or defective items.

6.3 International Returns

Customers outside the U.S. are responsible for return shipping costs and any customs fees.

7. Your Responsibilities

As part of our trekking community, we ask you to:

  • Provide accurate account and order information
  • Use the website and products as intended
  • Respect our intellectual property
  • Understand that some product variations may occur
  • Check local laws regarding imported goods

8. Intellectual Property

All content on our website (logos, text, images) is our property or used with permission. You may not:

  • Reproduce or redistribute our content without permission
  • Use our branding for your own products
  • Reverse engineer our website or systems

9. Limitation of Liability

While we pack every order with care, Tike Trek isn’t liable for:

  • Minor variations in product color or appearance
  • Delays caused by shipping carriers or customs
  • Incorrect addresses provided by customers
  • Unforeseen circumstances beyond our control

Our maximum liability is limited to the purchase price of your order.

10. Changes to These Terms

We may update these Terms occasionally. Continued use of our site means you accept the updated Terms.

11. Contact Our Basecamp

Questions about these Terms? Our parent-run team is here to help!

Email: [email protected]
Mail: Tike Trek, 158 Euclid Avenue, San Leandro, CA 94577 USA

Thank you for choosing Tike Trek for your family’s adventure gear! We’re honored to be part of your journey and promise to treat your trust with the same care we’d want for our own little explorers.