Welcome to Tike Trek’s FAQ page! We’re here to help make your shopping experience as smooth as your little explorer’s next adventure. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

Q: What types of products does Tike Trek specialize in?
A: We specialize in adventure-ready children’s gear including durable footwear, western-inspired clothing for boys and girls, fun accessories, and engaging toys – all designed to keep up with your active kids!
Q: How do I choose the right size for my child’s footwear?
A: Our Wiggle Room™ technology allows for growing feet, but we recommend checking our detailed size charts (available on each product page) and measuring your child’s foot for the best fit. When in doubt between sizes, we suggest sizing up for growing explorers!
Q: Are your products suitable for outdoor activities?
A: Absolutely! Whether it’s playground adventures, backyard explorations, or riding lessons, our gear is designed with durability and comfort in mind to withstand all your child’s adventures.

Ordering & Account Questions

Q: How do I create an account?
A: Simply click “Register” at the top of our website and follow the prompts. Having an account lets you track orders, save favorites, and check out faster for your next adventure gear purchase!
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your adventure gear to you fast! If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

Q: What shipping options are available?
A: We offer two adventure-ready shipping options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
Q: How long does order processing take?
A: Our San Leandro-based team of parent enthusiasts takes 1-2 business days to carefully prepare your order – checking each item like we would for our own kids!
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide (excluding parts of Asia and some remote areas). International orders include all necessary customs documentation.
Note: During peak seasons (like back-to-school), processing and delivery times may be slightly longer as we ensure every order gets the same careful attention.

Returns & Exchanges

Q: What is your return policy?
A: We stand by our products like we stand by our parenting choices! You may return unworn items with original tags within 15 days of delivery. Simply contact our parent-friendly customer service at [email protected] to initiate your return.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 5 business days. The time it takes for the refund to appear in your account depends on your payment method.
Q: What if my item arrives damaged or defective?
A: We’re so sorry if your adventure gear didn’t arrive in perfect condition! Please contact us immediately at [email protected] with photos of the damage, and we’ll make it right with a replacement or refund.

Still Have Questions?

Our customer service team of fellow parents is always happy to help! Contact us at:

Email: [email protected]
Mail: Tike Trek Sales Store, 158 Euclid Avenue, San Leandro, US 94577

Happy Trails from our family to yours! May your deliveries be swift and your little explorers always stylishly equipped for adventure.

The Tike Trek Team
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